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A Key Bank customer was furious after he claimed money disappeared from his account.
Ben Pineo told his story on Facebook, saying the bank took the funds without permission.
Customer Accuses Key Bank of Repeated Thefts
"Key Bank is a bunch of thieves," Ben Pineo wrote, detailing his frustration when an ATM failed to deposit his money but still withdrew it from his account.
Pineo explained that even after filing a dispute, the problem remained unresolved. Key Bank representatives told him there wasn't enough information to support his claim.
This incident wasn't his first negative experience with the bank.
Pineo described another occasion where he faced a similar issue. "Has me furious," he expressed, recalling the second time he encountered a dispute with the bank that led to a financial loss.
In the first instance, Pineo had paid via Facebook, which the intended recipient never received. Although $150 was deducted from his account, Facebook's chat logs showed no transaction record. "The money was pulled from my account never to return," he stated.
After waiting 90 days for a resolution, the bank ultimately dismissed his dispute, citing "insufficient evidence." Pineo felt this was unjust, as it was clear to him that the money had been withdrawn from his account.
Frustrated and powerless, Pineo lamented, "If I were rich, I'd sue them, even if I lost more money doing so."
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Key Bank Customers Share Frustration and Disappointment
(Photo : Pexels/ExpectBest)
Customers of Key Bank have been voicing their grievances online, sharing multiple incidents of dissatisfaction and perceived mismanagement by the bank.
In a recent post, a long-time customer named "1968mustang5442" detailed a troubling experience at the Gresham Eastman Parkway branch. Despite having a substantial balance and a steady direct deposit history, the branch insisted on depositing a $200 rebate check rather than cashing it directly.
The customer's complaint to Key Bank's toll-free number only exacerbated the situation, with the branch manager allegedly threatening to close the account over a raised voice.
Other customers echoed similar concerns. "Jrw297" from New York expressed a lack of security support from Key Bank during a scam incident, feeling abandoned when it mattered most.
Meanwhile, "jkistlers826" reported a severe case in which their account was frozen under suspicion of fraud, causing significant personal inconvenience and financial strain without resolution.
These stories culminate in a growing sentiment that Key Bank may not be effectively handling customer relations or security protocols, leading to repeated calls for potential customers to consider other banking options.
Key Bank isn't the only bank facing criticism on social media platforms.
A Citi Bank customer was surprised to find their account suddenly closed without any clear explanation.
After depositing $782, Citi Bank's fraud department informed them that a hold was placed on the check. The bank also stated it could terminate a customer's account without providing any reasons.
This incident prompted the user to share their frustration on Facebook. They also highlighted a Reddit post where another anonymous Citi Bank member described a similar ordeal.
In a related case, a Chase customer recounted their distress when their account was abruptly closed following the receipt of a $56,000 business loan. When they tried to resolve the issue, a Chase employee advised them to bring each check sender to a local branch for verification-a challenging request since all senders were located across the country.
These stories have sparked further discussions online about the practices of major financial institutions, underscoring a growing discontent among customers.
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