Hampton Hotels (www.hampton.com), a part of the Hilton Worldwide portfolio of brands, was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14, 2012 as a 2012 Customer Service Champion.
"We are honored to receive this distinction and are thrilled to be included in this elite group of brands," said Phil Cordell, global head, focus service for Hampton Hotels. "Customer service and satisfaction are paramount with the Hampton brand, starting in 1989 when Hampton created the industry's first 100% Satisfaction Guarantee. We've always prided ourselves on the 100% Satisfaction Guarantee as it is part of the bed-rock of our brand culture." Hampton's 100% Hampton Guarantee states that if you're not satisfied, you are not expected to pay.
To qualify for a J.D. Power and Associates Customer Service Champion award, companies must not only excel within their own industry, but must stand out among leading brands in 15 major industries evaluated by J.D. Power and Associates. Among the five factors measured, Hampton hotels stood out in all five categories; People, Presentation, Process, Product and Price.
The 2012 Customer Service Champions were selected among more than 800 brands and identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power's syndicated research between 2006 and 2011. Hampton's inclusion in the list demonstrates that the brand is among the highest-performing companies that deliver service excellence - both within the hospitality industry and across all industries measured.
