Thursday August 13, 2020

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Wal-Mart Website Glitch: Orders Canceled For $10 E-Gift Card (UPDATE)

Nov 07, 2013 04:33 PM EST | By Justin Stock
Wal-mart, $10 E-Gift
Wal-Mart Logo
Three black friday shopping incidents occurred at a Rialto, Calif. Wal-Mart Thursday night.(Photo : Creative Commons )

If you bought a more expensive item Wal-Mart item at a lower price on the company's website Wednesday, the company has canceled your order.

Wal-Mart will instead electronically send you a $10 e-gift to your e-mail inbox Bloomberg reported Thursday.

"Given the wide discrepancy in pricing, we are notifying customers who ordered these items that their orders have been canceled and that they'll be refunded in full," Ravi Jariwala, a Wal-Mart spokesman, said in an e-mailed statement Bloomberg reported. "Wal-Mart will send customers $10 e-gift cards within five days for future purchases."

The ordeal has disinterested Wal-Mart shopper Charles Allen from Midwest City, Okla., from purchasing another television from the retailer.

"We have reviewed your order and this was cancelled due to a price error," Wal-Mart told Allen in an e-mail Bloomberg reported. "Prices are subject to change without notice. "Most likely have bought my last TV from Walmart."

According to Bloomberg, shoppers with items from the glitch chose the site-to-store option on the Wal-Mart website that allows items to retrieve purchased items at in one of the retailer's location. Pictures showed receipts with their merchandise Thursday.

"Walmart reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Walmart," the website's terms say.

The company strived to fix the issue on its site which continued to cause spontaneous issues, and kept buyers in limbo about whether the prices customers purchased their products at would stand as final.

According to the Associated Press, Wal-Mart has dualed the number of items available on its website to five million compared to last year's numbers, especially as the company enters the holiday shopping season.

This could result in a 30 percent increase in sales through its website, or $10 billion in the latest fiscal year scheduled to end in January. The company saw $486 billion come from sales in 2012 AP reported.

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