updated - April 23, 2019 Tuesday EDT
I started thinking about how many online transactions I make a week, and I was fairly astounded. It's not that I do a lot of online shopping either. But if you take into account all the shopping, all the banking, all the bill payments, all the in-app purchases you make on your smartphone-whatever your game of choice is-they add up.
Your business depends on a successful sales team. An attractive salary is only one component that draws in and keeps top quality agents. The benefits, perks, satisfaction that comes from your work, and being a part of a team, are what inspires loyalty and happiness. A work environment that is comfortable to be in daily is also a big plus.
For your restaurant to succeed, your staff must be happy. There's a palpable difference between being served by a waiter who is and isn't enjoying themselves at work-you can feel it. With so many restaurants to choose from, savvy managers need to do everything in their power to retain customers, and they know that retaining staff is a big part of this.