Tuesday July 14, 2020

updated - July 14, 2020 Tuesday EDT

Free Apple SSD Drives: Company Offering Exchanges For Faulty MacBook Air Laptops

Oct 18, 2013 12:45 PM EDT | By Justin Stock
Apple, SSD Drives, MacBook Air Laptop
Apple Logo
Apple has now lost its bid to halt oversight by a court-appointed compliance monitor.(Photo : Wikimedia Commons)

Apple MacBook Air laptop computer users whose SSD drives become inoperable can receive a free replacement from the company, a press release reported.

"Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail," the company said in a statement.

Affected systems were bought off store shelves at Apple locations throughout the world from June 2012 to June 2013, and include previous versions of the equipment PC World reported.

Users can see if they have an affected machine by selecting updates in the Mac App Store, and then pressing the MacBook Air Flash Storage Firmware Update 1.1. The update will then experiment with the machine to see if its drive is not working.

"If your drive is affected, we strongly recommend that you do not install any operating system updates or new applications. We also recommend backing up your data on a regular basis until you receive a replacement drive."

Users can re-install the original operating system, which came with their laptop computer through the Mac App Store. Users should also restore data from a backup drive they created before bringing in their computer for repair.

 Customers who feel they have an affected machine are asked to schedule an appointment with an Apple Genius at a company retail store, an Apple Authorized Service Provider, or contact Apple Technical Support with their data backed up.

Those who have already paid for a repair as a result of the problem can contact the company for a refund. Affected users cannot utilize warranties from the company's global program to protect machines the press release reported.  

According to PC World, Intel joins Apple as another technology company who has cautioned its users about faulty SSD drives in previous years because of technical difficulties.

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