updated - September 29, 2020 Tuesday EDT
Apple Inc. will implement a worldwide recall of iPhone 6 smartphones to fix for free back cameras found to be taking blurry photos.
In a statement on its website posted last Friday, Apple said this issue affects phones sold between September 2014 and January 2015.
"Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry," the company said.
The company said it will replace for free the cameras of the phones found to be producing blurry photos. Apple provided a serial number tracker on its website where customers can check whether their phone's camera is eligible for a free replacement. The company also provided a listing of authorized service centers and retail outlets where customers may go to as well as a customer support number.
"Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order," the company added.
Apple, however, clarified that if the phone's camera has been damaged, the owner may be charged for the repair prior to service. It added that wireless service carriers are not participating in the program.
Aside from these, Apple said it may restrict or limit repair to the original country of purchase and clarified that this worldwide program does not extend the standard warranty coverage of the iPhone 6 Plus.
"The program covers affected iPhone 6 Plus iSight cameras for 3 years after the first retail sale of the unit," it added
CNN reported that customers have been complaining issues with the phone since last fall. It added that one thread on Apple's support site garnered 100 replies for issues on the focusing the iPhone 6 Plus camera.
Last month, Apple reported that its third quarter profits rose to $10.7 billion from $7.7 billion the previous year due in part to the strong demand for its newest iPhone model.
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